- Citrix Receiver For Mac 10.15.3
- Citrix Receiver For Mac 10
- Citrix Receiver For Mac 10.11.6
- Citrix Receiver For Mac 10.15.4
- Citrix Receiver For Mac 10.15.6
- Citrix Receiver For Mac 10.15.2
To find your operating system, click the Apple icon in the top left corner of your screen and select 'About this Mac.' The pop-up will tell you what version is installed (ex: Version 10.15.4). If you have macOS 10.15 or later, read the below subsection. If you have 10.14 or earlier, skip this subsection and move down a bit. For information on Receiver feature updates refer to - Citrix Receiver Feature Matrix. Missing Root/Intermediate Certificate This error message suggests that the Mac client device does not have the required root certificate/intermediate certificate to establish trust with the certificate authority who issued the Secure Gateway/NetScaler Gateway server certificate.
Click Next, then Finish.
The printer driver should then be listed in the Installed printer drivers. Click Close.
Problem Cause
Citrix UPD requires the use of the PostScript data format to support client printing on Mac and Linux clients. To achieve this, Citrix leverages PostScript driver developed by HP. The version of this HP driver, that Microsoft had previously built into the Windows 7 and Server 2008 R2 operating systems, is no longer included with Windows 10, Server 2012 R2. Because of this missing driver, client-printers on Mac and Linux endpoints fail to be created in the XenApp and XenDesktop session.
Additional Resources
Disclaimer
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.
User is unable to log on from a MacBook using the Citrix Receiver for Mac. The session opens and eventually disappears without any error message.
Solution
To resolve this issue, complete the following steps:
Citrix Receiver For Mac 10
Citrix Receiver For Mac 10.11.6
Select the System Preferences icon on the toolbar.
Open the Sharing folder in System Preferences under Internet & Wireless, as displayed in the following screen shot:
Check the Computer Name field. If it is blank, type a computer name for the machine so that a license can be assigned to it.
Citrix Receiver For Mac 10.15.4
The session opens successfully from a MacBook using Citrix Receiver for Mac.
Citrix Receiver For Mac 10.15.6
Problem Cause
Because the Mac devices does not have a registry like Windows devices, a license must be issued to the client devices name. If the device does not have a name, it cannot be issued a license. It attempts to assign a license to a null value, and the session drops.
Citrix Receiver For Mac 10.15.2
Additional Resources
Citrix Discussions - Citrix Viewer Crashing in Mac OS X Lion (10.7)
Citrix Discussions - Citrix Viewer 11.9.15 crashes on Mac OS X 10.10.3 when connecting